Terms of service

General Terms and Conditions (GTC)
1. Scope of application
These General Terms and Conditions (GTC) apply to all orders placed by customers via our online store. Deviating terms and conditions of the customer are not recognized unless we expressly agree to their validity in writing.

2. Contracting party
The purchase contract is concluded with MAUS Merch GmbH, Roonstraße 10 20253 Hamburg. Further information about us can be found in the imprint.

3. Conclusion of contract
The presentation of the products in the online store does not constitute a legally binding offer, but an invitation to order. The contract is concluded when you order the goods by clicking on the “Buy now” button and we accept this order by sending you a confirmation email.

4. Prices and shipping costs
The prices quoted are final prices including statutory VAT. In addition, there are any shipping costs, which are shown separately during the ordering process.

5. Delivery
Delivery shall be made by dispatch to the delivery address specified by the customer. Deliveries are only made within Germany. If the delivery of the goods is not possible due to the customer's fault (e.g. wrong address or not meeting the customer), and the package is returned to us, we reserve the right not to refund the shipping costs.

Reshipment:
At the customer's request, the goods can be reshipped after consultation. The customer shall bear the costs for the reshipment.

6. terms of payment
Payment shall be made by prepayment, credit card or one of the other payment methods offered in the online store. The purchase price is due immediately after conclusion of the contract.

7. Retention of title
The goods remain our property until full payment has been made.

8. right of withdrawal
You have the right to cancel this contract within fourteen days without giving any reason. The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the goods.

Conditions for returns:

  • After the fourteen day withdrawal period has expired and up to 30 days after receipt of the goods, a restocking fee of 20% of the value of the goods will apply.
  • Please note that all information required for the return must be provided in full. We cannot process the return without this information.
  • The return shipment is your responsibility, we do not cover any shipping costs.
  • Please return the goods to the following address:

EasyMerchandising GmbH
Luisenweg 109, 4th floor,
20537 Hamburg

9. exclusion of the right of withdrawal
The right of withdrawal does not apply to the following contracts:

  • Delivery of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive.
  • Delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.

10. Returns and non-collection of shipments
Non-collection of shipments:
If delivery to the customer is not possible because the customer cannot be found at the delivery address provided by him or he does not collect the goods from the relevant post office or parcel office within the storage period, and the goods are therefore returned to us, we reserve the right not to refund the costs of the original shipment.

Reshipment:
At the customer's request, the goods can be reshipped after consultation. The customer shall bear the costs for the reshipment.

Withdrawal and refund:
If the customer makes use of his right of withdrawal and the goods have already been returned to us, we will refund the purchase price minus the shipping costs. The costs for the return shipment shall be borne by the customer.

11. Warranty
The statutory warranty rights apply. If delivered items have obvious material or manufacturing defects, please report such defects to us immediately.

12. Liability

1. Unlimited liability
We shall be liable without limitation for damages resulting from injury to life, body or health which are based on an intentional or grossly negligent breach of duty by us, our legal representatives or vicarious agents.We are also liable without limitation for damages caused by intent or gross negligence and for claims under the Product Liability Act.

2. Liability for cardinal obligations
In the event of a breach of essential contractual obligations (cardinal obligations), we shall only be liable for the foreseeable damage typical of the contract.Essential contractual obligations are those whose fulfillment is essential for the proper execution of the contract and on whose compliance the customer may regularly rely.

3. Exclusion of liability for slight negligence
We shall not be liable for slight negligence, except in the cases specified in sections 1 and 2.This applies in particular to indirect damage, consequential damage or loss of profit.

4. Exclusion of liability for third-party providers
We accept no liability for content, services or products provided by third parties over which we have no control.

13. final provisions
German law applies to the exclusion of the UN Convention on Contracts for the International Sale of Goods. If the customer is a merchant, a legal entity under public law or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from contractual relationships between the customer and us is our registered office.