Refund policy
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the goods.
After expiry of the fourteen-day withdrawal period and up to 30 days after receipt of the goods, a restocking fee of 20% of the value of the goods will be charged.
Conditions for returns:
Luisenweg 109
4th floor
20537 Hamburg
Important note:
If the returned goods are used or soiled beyond the extent necessary for inspection, we reserve the right to deduct compensation or refuse to take them back. This applies in particular to used or damaged goods that are not returned in a saleable condition.
Returns and non-collection of consignments
1. Non-collection of shipments
If delivery to the customer is not possible because the customer cannot be found at the delivery address provided or does not collect the goods from the relevant post office or parcel office within the storage period, and the goods are therefore returned to us, we reserve the right not to refund the costs of the original shipment.
2. Reshipment
At the customer's request, the goods can be reshipped after consultation. The customer shall bear the costs for the reshipment.
3. Revocation and refund
If the customer exercises his right of withdrawal and the goods have already been returned to us, we will refund the purchase price minus the shipping costs. The costs for the return shipment shall be borne by the customer.
After expiry of the fourteen-day withdrawal period and up to 30 days after receipt of the goods, a restocking fee of 20% of the value of the goods will be charged.
Conditions for returns:
- Please note that all required information for the return must be provided in full. We cannot process the return without this information.
- You can download the return form here.
- The return shipment is your responsibility, we do not cover any shipping costs.
- Please return the goods to the following address:
Luisenweg 109
4th floor
20537 Hamburg
Important note:
If the returned goods are used or soiled beyond the extent necessary for inspection, we reserve the right to deduct compensation or refuse to take them back. This applies in particular to used or damaged goods that are not returned in a saleable condition.
Returns and non-collection of consignments
1. Non-collection of shipments
If delivery to the customer is not possible because the customer cannot be found at the delivery address provided or does not collect the goods from the relevant post office or parcel office within the storage period, and the goods are therefore returned to us, we reserve the right not to refund the costs of the original shipment.
2. Reshipment
At the customer's request, the goods can be reshipped after consultation. The customer shall bear the costs for the reshipment.
3. Revocation and refund
If the customer exercises his right of withdrawal and the goods have already been returned to us, we will refund the purchase price minus the shipping costs. The costs for the return shipment shall be borne by the customer.