Here are some helpful links:
A few links that might lead you in the right direction:
- Return and exchange
- return slip
You can reach us at any time at info@dumaus.de .
Frequently Asked Questions
How can I check my order status?
Once we have shipped your package, you will receive a shipping confirmation email containing a tracking number. Check your email inbox so you can easily track your order.
Is there a possibility to return or exchange products?
Of course! If you are not satisfied with your purchase or there is a problem with a product, please contact our customer service. You can find all details about returns here: https://dumaus.de/policies/refund-policy .
What can I do if I received a damaged product?
If your item arrives damaged, please contact us immediately with photos of the damage and your order number. Our customer service will find a solution as quickly as possible.
How long does it take to deliver my order?
The delivery time depends on your location, but it is usually 3-5 working days within Germany. You will receive a notification from us as soon as your package has been shipped.
How can I cancel or change my order?
If you need to change or cancel your order, please contact us as soon as possible. Once an order has been processed or shipped, changes cannot be made.
Do you also offer international delivery?
No, we currently only ship within Germany.